Frequently Asked Questions

In order to find a specific product, please follow the steps below:

1. Go to Export Portal’s main page and type some keywords for the product you want into the search bar.
2. Choose a country or category if you have some preferences and click the search button.
3. Check the results displayed and start shopping.

In order to list a new product for sale, please, follow the steps shown below:

1. Log into your Seller account on Export Portal.
2. Go to your profile and click on "Add Items" button.
3. Add all the required information and click "Submit".

For a more detailed and clear answer on the "Product Adding" feature, please go to the User Guide Page.

Yes, to add a discount on an already listed product go to: “My Items” → “Edit Item” → “Price Options” and add your discount price.

The buyer and seller will have to complete all the paperwork themselves. However, Export Portal will be available for customer support and provide important information when it comes to customs. For additional information, you can refer to our legal service and library.

Buyers and sellers can securely communicate with each other on Export Portal. During the process, both parties can ask each other important questions, settle disputes, and other communication functions. If a dispute persists after buyer and seller negotiations, Export Portal will mediate and find a common ground where both parties involved are satisfied.

These are the selling fees for Sellers and Manufacturers on Export Portal:  https://www.exportportal.com/page/sellerfees

These are the fees for Freight Forwarders on Export Portal: https://www.exportportal.com/page/shipperfees

Send Offer is an option that allows buyers to offer a special price that he/she is willing to pay for a specific amount of items available in stock. The seller decides whether to accept, reject, or counter your offer.

All information regarding the Product Listing Policy can be found on the following page: https://www.exportportal.com/terms_and_conditions/tc_product_listing?page=modal

The order process starts when the buyer clicks on the button “Start Order”.

The Freight Forwarder gets involved after both parties, the seller and the buyer, have signed all the necessary documents concerning the order process and have chosen the appropriate way of transporting the goods.