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Frequently Asked Questions

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FAQ

Important questions

Is this platform regulated by the government?

No, but we obey fair trade commissions and abide by other trade laws such as copyright, legally traceable items, etc. You can view our full terms of service, which outlines this, here: https://www.exportportal.com/terms_and_conditions/tc_terms_of_use

Is this platform or the business transactions insured? 

For now, insurance is an option that freight forwarders can offer buyers alongside their bids for an order.

Where are most of your users based? 

  • India

  • USA

  • Pakistan

  • Nigeria

  • United Kingdom

  • Vietnam

  • Turkey

  • Russia

  • Canada

  • Australia

  • Bangladesh

  • Indonesia

  • UAE

  • South Africa

  • Spain

  • Germany

  • Kenya

  • Ukraine

  • Ghana

  • Malaysia

  • Portugal

  • Brazil

  • Mexico

  • Philippines

  • France

  • Argentina

  • Egypt

  • Taiwan

  • Romania

  • Israel

Do I need to sign a contract to join Export Portal? Can I leave the platform easily? 

Yes, we require freight forwarding partners to sign a contract and NDA to conduct business on our platform. You will be able to leave the platform if desired per the terms of the contract.

How time consuming will it be to manage clients only through your platform?

Managing clients through Export Portal is exceedingly easy. All open orders are visible on the Export Portal Logistics dashboard, and are easily trackable and updatable.

 

Are there other benefits to using this platform?

Some other benefits to using Export Portal include:

  • Access to a wealth of international trade information

  • Ability to network and develop partnerships with new international companies

  • Ability to conduct an international trade transaction, from start to finish, all in one place

  • Access to the latest technology and blockchain security measures

Does the site have the capability to ship freight via Ocean, Air,  FCL, LCL, and Trucking?

We are working on creating functionality with all forms of freight forwarding and logistics, including these options and integration with single window and INCOTERMS®.

Is this a platform that I can use with other platforms that I am already using?

Export Portal is an all-inclusive platform. This means that all aspects of an international trade transaction, from introduction to order completion, are conducted on our website. 

Does everything need to be uploaded by the FF user or where does the platform get its information from on documents?

Documents for an order are automatically generated based on information inputted by the seller, buyer, and freight forwarder.

Are there document templates available for use?

We use EP-Smart, or a Smart document generator to create all documents needed for an international trade transaction.

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Think local Sell global

Think local Sell global
"We are a team of professionals & global market enthusiasts who love helping companies grow their businesses internationally."
Ally Spinu, CEO & Founder

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