Frequently Asked Questions
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Legal Questions
Does Export Portal provide insurance to FFs for fraudulent customer transactions?
No, because Export Portal verifies all of our users ahead of time. Our insurance to you is that before entering our website, all of our users undergo a rigorous verification process to ensure they are real and legal entities.
Does Export Portal provide insurance to Buyers for problems with shipments?
No, we do not.
How does Export Portal handle issues of non-payment?
Through our moderation process, Export Portal investigates all issues that arise on our platform.
How does Export Portal deal with disputes between shippers and clients? Is there breach of contract mediation?
Through our moderation process, Export Portal investigates all issues that arise on our platform.
What will Export Portal do if legal action is taken against my company?
Through our moderation process, Export Portal investigates all issues that arise on our platform. Additionally, support documentation will be provided.
Will my account data be shared with legal and enforcement agencies if there is a dispute?
Yes, if it is legal necessary for the investigation.
Do you have any non-US offices that I would need to work with when shipping in other countries?
Not at the moment, but we do have country ambassadors as our boots-on-the-ground representatives that can help with that.
Does the buyer/seller need to have an EIN # in order to purchase goods from EP? (FF Expert Note: most FF will not do business unless the shipper is shipping from a business as opposed to a person. Same with “personal goods”. Due to liability reasons)
With our verification process, all sellers must submit documentation proving that they are real and legal entities and that they are legally allowed to export goods in their country.
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Invest in the future of trade. Export Portal is the global platform that brings the future of trade to the present. We make transacting with business partners overseas easier, safer, and faster.
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