Frequently Asked Questions
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Important questions
Does Export Portal provide insurance to FFs for fraudulent customer transactions?
No, because Export Portal verifies all of our users ahead of time. Our insurance to you is that before entering our website, all of our users undergo a rigorous verification process to ensure they are real and legal entities.
Does Export Portal provide insurance to Buyers for problems with shipments?
No, we do not.
How does Export Portal handle issues of non-payment?
Through our moderation process, Export Portal investigates all issues that arise on our platform.
How does Export Portal deal with disputes between shippers and clients? Is there breach of contract mediation?
Through our moderation process, Export Portal investigates all issues that arise on our platform.
What will Export Portal do if legal action is taken against my company?
Through our moderation process, Export Portal investigates all issues that arise on our platform. Additionally, support documentation will be provided.
Will my account data be shared with legal and enforcement agencies if there is a dispute?
Yes, if it is legal necessary for the investigation.
Do you have any non-US offices that I would need to work with when shipping in other countries?
Not at the moment, but we do have country ambassadors as our boots-on-the-ground representatives that can help with that.
How does Export Portal work?
Export Portal is an all-inclusive B2B international trade platform that allows all aspects of a trade transaction, from introduction to order completion, to be conducted on our website. Buyers create purchase orders for items, communicating with sellers along the way, and freight forwarders have the opportunity to bid on orders and win them. Our world-class customer support team is available to help every step of the way, 24/7.
The above flowchart shows how the trade workflow operates on Export Portal. The below roadmap explains the steps of the order process in a different way.
In the main EP marketplace, is the purchasing transaction of the goods the main function or is it importing and exporting?
Export Portal is an all-inclusive B2B international trade platform that allows all aspects of a trade transaction, from introduction to order completion, to be conducted on our website. Buyers create purchase orders for items, communicating with sellers along the way, and freight forwarders have the opportunity to bid on orders and win them. Our world-class customer support team is available to help every step of the way, 24/7. Here is a workflow of the process on our platform:
When it comes to payment, is Export Portal paying the FF directly or is this between the FF and buyer/seller?
The buyer pays the freight forwarder upfront. Here is a workflow of the whole trade cycle:
Invest in the future of trade. Export Portal is the global platform that brings the future of trade to the present. We make transacting with business partners overseas easier, safer, and faster.
Partnership