Frequently Asked Questions
Have an additional question?
Ask a question
Important questions
Is there communication capability between the carriers, customers and myself?
You have the ability to communicate directly with customers, and your general methods of communication with your carriers can be used.
Can this platform help me classify shipments in regards to the harmonized tariff code?
Yes, all items on our website are classified by harmonized tariff codes to make the process smoother.
Am I able to communicate with other small business exporters and importers?
Yes, our international trade platform puts you in direct contact with importers and exporters from all over the world.
Are there notifications involved in this site that need to be monitored by the FF?
Yes, you will receive notifications and updates about orders on Export Portal.
Is there e-file capability for documents?
Yes, we use EP-Smart, a Smart document generator, to create all documents needed for an international trade transaction.
Will this platform create BOL’s /Waybills for me?
Yes, we use EP-Smart, a Smart document generator, to create all documents needed for an international trade transaction
What is the cost to me for using this platform?
Export Portal is free for freight forwarders to use during their first year. After that, there is a fee based on your geolocation.
How does the FF get paid?
We have an escrow system, secured by blockchain technology, that we use to complete all payments on Export Portal.
How is the pay negotiated?
We use a bidding system for freight forwarders to “win” our users' orders. A freight forwarder will bid on an order within their service regions upfront, and the buyer will receive their bid along with other freight forwarders in their region. The buyer chooses the option that works the best for them.
Is there an incentive paid out to the FF from Export Portal or vice versa?
In their first year on Export Portal, freight forwarders get 100% of the shipment charge paid.
*Note: Some admin fees may apply, depending on the order.
Invest in the future of trade. Export Portal is the global platform that brings the future of trade to the present. We make transacting with business partners overseas easier, safer, and faster.
Partnership